The Tomtec Service Department is dedicated to providing the highest level of service, training, and technical expertise possible. Our philosophy is to service our customers, not just our equipment. If at any time you have questions or concerns regarding a piece of Tomtec equipment, or should your Tomtec equipment ever need service, please don't hesitate to contact us, we'll be glad to help. Please have your model number and serial number available should the service technician request it.

Training information
 Tomtec offers service training classes on all of its products. If you are interested in attending a service training course, please call the Service Department for further information and available dates.

If you plan to return any instrumentation to Tomtec :
You must first call the Service Department. The Service Department will send you a Return Materials Authorization Packet consisting of process guidelines and a RMA number which you will use while filling out your Return Materials Notice, Return Materials Failure Report and your Certificate of Decontamination. These three forms must be faxed back to the Service Department prior to shipping the instrumentation back to Tomtec. If you need to return a Harvester please review the Harvester Decontamination Procedure.

 Our phone and fax numbers in the United States are:
Toll-free in the US: 1 (877) TOMTEC3 (866-8323)
Phone: (203) 281-6790
Fax: (203) 248-5724
e-mail: service@tomtec.com


Our shipping address is:
Tomtec Inc.
1000 Sherman Avenue
Hamden, CT 06514 USA

Service & Repair Worldwide:
Tomtec offers distribution and service worldwide, please see our Worldwide Distributors page to find a representative in your area. Please contact Tomtec Inc, USA (between the hours of 8:30 am - 4:00 pm EST) if you need any technical support or have any questions or concerns about any Tomtec product.